| Who it is built for | Small teams that want one shared phone system with recordings and AI notes | Mobile and BYOD teams, especially in regulated fields such as healthcare and finance |
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| Pricing model | Per workspace, unlimited extensions | Per user |
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| Calling mode | Internet calling in the browser, desktop, and mobile apps | Wi-Fi/data calling or calls over your cellular network with your iPlum caller ID |
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| Call recording | Included: 2 GB rolling storage on Base, 50 GB plus auto recording on Advanced | Enterprise plan only, with a recording-consent announcement and 10-year archive |
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| Call transcription and AI summaries | Advanced: about 1,000 transcription minutes a month with AI summaries and Ask about calls | Not listed on iPlum's pricing or feature pages |
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| Voicemail transcription | Included on both plans | Professional and Enterprise plans |
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| Texting | $5/month per 10DLC campaign on Base and Advanced; carrier registration (10DLC brand and campaign) fees are billed separately | Included; group and broadcast texting, templates, and secure texting on Professional and up |
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| HIPAA | Business Associate Agreement (BAA) available on request; email support@d-line.app | HIPAA with a BAA on Professional and Enterprise |
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| Archiving and security claims | Rolling recording storage per plan | iPlum states SOC 2 Type II certification and FINRA/SEC-style text archiving |
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| Web and desktop apps | Browser on both plans; Mac and Windows desktop apps | Web calling on Professional and up; GetApp lists web, iOS, and Android apps |
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| Desk phones | Pre-configured IP phones by quote | Positioned as no hardware required |
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| Team video calling | Included on Advanced | Not listed on iPlum's pricing page |
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| Fax | Business faxing available on request | Separate fax plans from $11.99/month |
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| CRM | Click-to-call from any web CRM through the Chrome extension; native CRM integrations available on request | Deep links let other apps start iPlum calls and texts |
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| AI receptionist | Included on Base and Advanced, with 2,000 AI minutes per month | Not listed on iPlum's pricing page |
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| Number porting | Free: D Line does not charge to port your number in | Port-in supported; port-out needs a paid unlock |
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